At Prime Source Pallets, we aim to provide reliable and straightforward delivery options for customers purchasing liquidation pallets, wholesale stock and bulk inventory throughout the United Kingdom. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, pallet delivery requirements and what customers should do when receiving an order. Delivery options may vary depending on the type of inventory purchased, order quantity, pallet size, delivery location and current warehouse availability.
1. UK-Wide Delivery
Prime Source Pallets provides delivery options to customers throughout the United Kingdom.
We may arrange deliveries to:
- Residential addresses
- Commercial premises
- Retail shops
- Warehouses
- Storage facilities
- Business locations
Delivery availability and requirements may vary depending on the size and weight of the order. Some palletised or bulk orders may require suitable vehicle access and sufficient space for safe unloading. Customers should provide accurate delivery information before completing an order or requesting a delivery quotation.
2. Areas We Deliver To
We provide delivery options across many areas of the United Kingdom, including England, Scotland and Wales. Delivery to certain remote locations, islands or areas requiring specialist transport may be subject to additional delivery charges or longer delivery times.
These locations may include certain parts of:
- The Scottish Highlands
- Scottish islands
- Isle of Wight
- Isle of Man
- Northern Ireland
- Other offshore or remote areas
Please contact us with your postcode before placing a large pallet or wholesale order if you require confirmation of delivery availability. Where delivery is available, any additional transport charges will be communicated before the relevant delivery arrangement is confirmed.
3. Delivery Charges
Shipping and delivery costs may vary depending on:
- Delivery postcode
- Number of pallets ordered
- Pallet dimensions
- Pallet weight
- Inventory category
- Delivery vehicle requirements
- Residential or commercial delivery location
- Additional delivery services requested
Where a fixed delivery charge is displayed at checkout, the applicable amount will be shown before the order is completed. For certain pallet, bulk or wholesale orders, customers may need to request a delivery quotation. To receive an accurate delivery quote, please provide your postcode and the quantity of pallets you wish to purchase.
4. Order Processing
Orders are processed after the order and applicable payment have been confirmed.
Processing may include:
- Order verification
- Payment confirmation
- Inventory allocation
- Warehouse preparation
- Pallet wrapping and securing
- Delivery booking
- Carrier collection
Processing times may vary depending on order size and current warehouse activity. Large wholesale orders and multiple pallet purchases may require additional preparation time. Customers will be provided with relevant delivery information when their order has been prepared for dispatch.
5. Estimated Delivery Times
Estimated delivery times depend on stock location, order size, destination and carrier availability. Where available, an estimated delivery period may be provided when your order is confirmed or when delivery is arranged. Delivery estimates are provided in good faith based on the information available at the time. For consumer orders, goods must generally be delivered without undue delay and within 30 days unless a different delivery time or period has been agreed with the customer. Where Prime Source Pallets and the customer agree to a different delivery period, the agreed delivery arrangements will apply subject to applicable UK law.
6. Delivery Dates and Times
Delivery dates and time windows may be provided by the relevant delivery carrier or logistics provider. Unless specifically confirmed as a guaranteed delivery arrangement, estimated delivery dates and time windows should be treated as estimates. Customers should ensure that someone is available to receive the delivery where attendance is required. For palletised deliveries, the carrier may contact the customer using the telephone number provided with the order. Please ensure your contact information is accurate and that you can be reached regarding your delivery.
7. Pallet Delivery Requirements
Liquidation pallets are larger and heavier than standard parcels. Before ordering a pallet, customers should ensure that the delivery location is suitable for pallet delivery.
The delivery area should have:
- Suitable vehicle access
- Sufficient unloading space
- A reasonably accessible delivery point
- A safe location for the pallet to be placed
Customers should inform us before delivery if there are:
- Narrow roads
- Restricted access
- Low bridges
- Weight restrictions
- Gated entrances
- Limited turning space
- Steep access roads
- Other delivery restrictions
Failure to provide relevant access information may result in a failed delivery or additional transport charges where legally permitted.
8. Kerbside Pallet Delivery
Unless otherwise agreed, pallet deliveries may be completed as kerbside deliveries.
Kerbside delivery generally means the pallet is delivered to the nearest safe and accessible point at the delivery address.
The driver may not be required or able to:
- Carry individual products inside a property
- Move stock into a garage
- Place products inside a shop
- Unpack the pallet
- Sort merchandise
- Remove individual products from the pallet
Customers are responsible for moving and storing their inventory after a completed delivery unless an additional service has been expressly agreed. Please ensure you have appropriate assistance available for large or heavy deliveries.
9. Residential Deliveries
Residential pallet delivery may be available depending on the order and delivery location. Customers ordering to a residential address should inform us that the destination is residential when requesting a delivery quotation. Certain pallet sizes, quantities or bulk orders may not be suitable for delivery to locations with restricted residential access. We may request additional information about the delivery location before confirming transport arrangements.
10. Commercial and Warehouse Deliveries
Commercial premises and warehouses should provide accurate information about available unloading facilities.
Please inform us whether the delivery location has:
- A loading bay
- A forklift
- Suitable unloading equipment
- Staff available to receive the order
This information helps us arrange an appropriate delivery service. Larger wholesale orders may require additional delivery planning.
11. Multiple Pallet and Bulk Orders
Orders containing multiple pallets may require specialist pallet transport or a dedicated delivery arrangement.
Delivery charges for bulk orders are normally based on:
- Total pallet quantity
- Total shipment weight
- Collection location
- Delivery destination
- Vehicle requirements
Customers purchasing larger quantities should contact us for current delivery information. We may provide a custom transport quotation based on the specific order.
12. Delivery Tracking
Tracking availability depends on the delivery service and carrier used. Where tracking information or a delivery reference is available, it may be provided after the order has been dispatched. Some pallet delivery services use scheduled delivery arrangements rather than standard parcel tracking. Customers may receive delivery updates by email, telephone or another contact method provided with the order.
13. Customer Delivery Information
Customers are responsible for providing accurate delivery details.
Please check the following information carefully:
- Full name
- Company name, where applicable
- Delivery address
- Postcode
- Telephone number
- Email address
Prime Source Pallets should be contacted as soon as possible if delivery information needs to be corrected. Changes requested after an order has been dispatched may not always be possible. Additional carrier or redelivery charges resulting from incorrect customer-provided delivery details may be charged where legally permitted.
14. Missed or Failed Deliveries
Customers should make reasonable arrangements to receive scheduled pallet deliveries.
A delivery may be unsuccessful where:
- Nobody is available to receive the order
- The delivery address is incorrect
- The carrier cannot safely access the location
- Delivery restrictions were not disclosed
- The customer refuses the delivery without prior arrangement
Where a delivery attempt is unsuccessful, the carrier may return the goods to a depot, warehouse or other storage facility. Redelivery, storage or return transport charges may apply where legally permitted and where the failed delivery resulted from circumstances attributable to the customer. We will provide available next steps after reviewing the delivery circumstances.
15. Inspecting Your Delivery
Customers should inspect the external condition of pallet deliveries as soon as reasonably possible.
Before removing the pallet wrapping, we recommend checking for:
- Torn pallet wrapping
- Crushed external packaging
- Visible impact damage
- Signs of pallet movement
- Missing pallet sections
- Other visible transport damage
Where possible, take clear photographs of the pallet immediately after delivery and before removing the external wrapping. This can help us investigate a delivery issue.
16. Visible Delivery Damage
If a pallet appears to have suffered visible damage during transport, please document the condition of the delivery. Where appropriate, note visible damage on the carrier’s delivery documentation.
Take clear photographs showing:
- The complete pallet
- The pallet wrapping
- The damaged area
- Relevant pallet labels
- Any visibly affected packaging
Contact Prime Source Pallets promptly with your order details and supporting photographs. Transport damage should not be confused with the disclosed condition of liquidation inventory. Customer returns, open-box merchandise, shelf pulls and mixed-condition liquidation stock may contain damaged retail packaging where this type of stock condition has been disclosed.
17. Delayed Deliveries
Occasionally, deliveries may be affected by circumstances such as carrier disruption, severe weather, road closures or other transport issues. If we become aware of a significant delivery issue affecting your order, we will aim to provide available information and appropriate next steps. For consumer contracts, UK law contains specific rules concerning agreed delivery dates and delivery where no separate delivery period has been agreed. Section 28 of the Consumer Rights Act 2015 provides the statutory framework for delivery of goods. Nothing in this Shipping Policy is intended to restrict statutory consumer rights relating to delayed or failed delivery.
18. Lost or Missing Deliveries
If you believe your order has not been delivered, please contact Prime Source Pallets with your order number and delivery details. We will review available delivery information and, where appropriate, investigate the matter with the relevant carrier or logistics provider. For consumer deliveries using a carrier arranged by the trader, the Consumer Rights Act 2015 contains rules on when risk passes to the consumer. Customers should contact us promptly if a delivery is shown as completed but has not been received.
19. Collection and Warehouse Pickup
Warehouse collection may be available for certain inventory depending on stock location and current availability. Collection is by prior arrangement only. Customers should not travel to a collection location without receiving confirmation of:
- Stock availability
- Collection location
- Collection date
- Collection requirements
Customers collecting palletised stock are responsible for ensuring that their vehicle is suitable for the size and weight of the order. We may refuse to load a vehicle where doing so would create an obvious safety risk.
20. Changes to Delivery Arrangements
If you need to request a change to your delivery information, please contact us as soon as possible. We cannot guarantee that delivery details can be changed after carrier collection or dispatch. Changes to the delivery address, delivery service or vehicle requirements may result in additional costs. Any applicable additional charges will be explained where reasonably possible before the revised arrangement is completed.
21. Business and Wholesale Deliveries
Many Prime Source Pallets customers purchase inventory for resale, trade or other business purposes. Business and wholesale orders may require specific delivery arrangements based on pallet quantity, shipment weight and delivery facilities. Where specific delivery terms are agreed for a business-to-business order, those agreed terms may apply subject to applicable law. Business buyers should provide complete unloading and access information before transport is arranged.
22. Statutory Rights
Nothing in this Shipping Policy is intended to exclude or restrict statutory rights that cannot lawfully be excluded.
The UK Government’s online and distance selling guidance states that goods should generally be delivered within 30 days unless another arrangement has been agreed with the customer. The legal delivery provisions are set out in section 28 of the Consumer Rights Act 2015. Consumer orders and business-to-business wholesale transactions may be subject to different legal and contractual considerations.
23. Contact Us About Delivery
If you have questions about pallet delivery, shipping costs, delivery access or an existing order, please contact Prime Source Pallets through our website.
When contacting us about delivery, please provide:
- Your full name
- Order number, where applicable
- Delivery postcode
- Number of pallets
- Preferred inventory category
- Details of your delivery enquiry
Prime Source Pallets
United Kingdom
Website: primesourcepallets.co.uk
Our team will review the available delivery options based on your order, location and current transport availability.