Prime Source Pallets respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our team, making an enquiry, or placing an order.
This Privacy Policy explains how Prime Source Pallets collects, uses, stores and protects personal information when you visit our website or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, request a delivery quote, create an account, or place an order.
The information we collect may include:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Postcode
- Order and enquiry details
- Business or company information
- Communication records
- Payment and transaction information
We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited and general website usage information.
2. How We Use Your Information
Prime Source Pallets may use personal information to:
- Process and manage orders
- Respond to customer enquiries
- Provide pallet availability information
- Prepare delivery or freight quotations
- Arrange UK-wide delivery
- Communicate about orders and purchases
- Provide customer support
- Improve our website and services
- Prevent fraudulent or unauthorised activity
- Maintain business and transaction records
- Meet legal, accounting and regulatory obligations
We only use personal information where we have an appropriate reason and lawful basis to do so.
3. Legal Basis for Processing Personal Information
Where applicable under UK data protection law, we may process your personal information on the basis of:
Contractual necessity – where information is required to process an order, arrange delivery or provide a requested service.
Legitimate interests – where processing is reasonably necessary to operate, protect and improve our business and services.
Legal obligations – where we are required to retain or process information under applicable laws or regulations.
Consent – where you have specifically agreed to receive certain communications or allowed particular uses of your information.
Where processing is based on consent, you may withdraw your consent at any time.
4. Order and Delivery Information
When you place an order or request delivery information, we may collect the details required to process your purchase and arrange delivery.
This may include your name, telephone number, email address, delivery address and postcode.
We may share necessary delivery information with freight carriers, couriers or logistics providers solely for the purpose of arranging and completing your delivery.
5. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Prime Source Pallets does not necessarily store complete debit or credit card details directly on our website. Where a third-party payment provider is used, your payment information may be processed according to that provider’s own privacy and security policies.
We may retain transaction records, payment status information and order references for accounting, customer service and legal purposes.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.
Cookies are small data files stored on your device when you visit certain websites.
We may use cookies for:
- Essential website functionality
- Shopping basket functions
- Website security
- Website analytics
- Performance monitoring
- Remembering website preferences
Where required by law, we will request consent before placing non-essential cookies on your device.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Website Analytics
We may use website analytics services to understand how visitors interact with our website.
Analytics information may include pages visited, time spent on the website, device information, general traffic sources and website interactions.
This information helps us improve website performance, product information and the overall customer experience.
8. How We Share Personal Information
Prime Source Pallets does not sell your personal information.
We may share limited personal information with trusted service providers where necessary to operate our business.
These may include:
- Delivery and freight companies
- Payment service providers
- Website hosting providers
- Website security providers
- IT and technical service providers
- Accounting or professional advisers
- Analytics service providers
We may also disclose information where required by law, regulation, court order or a lawful request from an authorised public authority.
Service providers are only given information reasonably necessary to perform their services.
9. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure website technology, restricted access to business information, account security controls and appropriate data handling procedures.
However, no online system or electronic transmission method can be guaranteed to be completely secure.
10. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The nature of the information
- Order and transaction requirements
- Customer service needs
- Accounting requirements
- Fraud prevention
- Legal and regulatory obligations
When personal information is no longer required, we may securely delete or anonymise it.
11. Your UK Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Request the transfer of certain personal information
- Withdraw consent where processing is based on consent
These rights may be subject to legal limitations or exemptions.
To make a privacy-related request, please contact us using the details provided on our website.
We may need to verify your identity before processing certain requests.
12. Marketing Communications
Where you have agreed to receive marketing communications, we may contact you about new inventory, pallet availability, wholesale stock or business updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
You may still receive essential order, payment or delivery communications relating to an active transaction.
13. Third-Party Links
Our website may contain links to third-party websites, services or social media platforms.
Prime Source Pallets is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
14. Children’s Privacy
Our website and wholesale liquidation services are intended for adults and businesses.
We do not knowingly collect personal information from children where such collection would be inappropriate or unlawful.
If we become aware that personal information has been collected from a child contrary to applicable requirements, we may take appropriate steps to delete the information.
15. International Data Transfers
Some service providers used to operate our website or business may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate data protection safeguards are used where required by applicable law.
16. Changes to This Privacy Policy
Prime Source Pallets may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or your data protection rights, please contact Prime Source Pallets through our website contact page.
Prime Source Pallets
United Kingdom
Website: primesourcepallets.co.uk
You can also use our Contact page to submit a privacy or data protection enquiry.